A clear approach to cancellations and refunds.

Scope

This policy applies to paid Raywills HR services and subscriptions purchased directly through our approved channels. Where a service has a specific written refund or cancellation condition, that condition may apply alongside this policy.

Subscriptions

Subscription services may be cancelled in accordance with the cancellation terms presented at purchase. Cancellation normally prevents future renewal but does not automatically create a refund for a period that has already started or for services already delivered, except where required by law or expressly stated otherwise.

Recruitment and professional services

Fees for recruitment support, CV and professional profile services, consultancy, sourcing or other services may become non-refundable once meaningful work has commenced or the agreed deliverable has been provided. If a service has not yet commenced, a cancellation may be eligible for review depending on the specific engagement.

Training and digital services

Training programmes, digital resources and other services may have service-specific cancellation conditions. Where access to a digital service or course has already been substantially provided, refunds may be limited unless the service terms or applicable law provide otherwise.

When a refund may be considered

• A payment was made in error or duplicated.
• A paid service was not delivered as agreed and the issue cannot reasonably be corrected.
• A refund is required under applicable consumer protection law.
• Raywills HR expressly approves a refund after reviewing the circumstances.

Non-refundable circumstances

A refund will not normally be available simply because a user did not obtain a job, interview, promotion, client, admission or other desired outcome. Recruitment recommendations, matching and career support cannot guarantee a particular result. Fees for work already completed are also generally not refundable unless otherwise required or agreed.

How to request a refund

Send a refund request through the Raywills HR support or contact channels, including the service involved, payment date, reason for the request and any relevant reference. We may request reasonable information needed to verify the transaction and assess the request.

Review and processing

Refund requests are reviewed against the applicable service terms, the work already delivered and applicable law. Where a refund is approved, it will normally be returned using the original payment method where practical. Processing times may depend on the payment provider or financial institution.

Changes to this policy

We may update this Refund Policy as our services, payment arrangements or legal obligations change. The version published on this page applies to relevant transactions subject to any specific terms agreed at purchase.